under construction…

Why is my system not discovered?

Verify that all the device are connected to the same network.

Why does every GALAXY processor appear as a different system?

All GALAXY processors should have the same Group Name. The processors are named using Compass software. Each GALAXY processor appears on a different tab. In Settings, the sub-tab Network displays the Group Name, which can be edited. This action must be repeated for each GALAXY processor. The Inventory tab in Compass is useful for checking the Group Name of all devices at glance.


For personal assistance, please visit:, select Technical Support, and use the form to create a support case.