If the iPad is running iOS 15 or later, it may be the Privacy Settings of the iPad. See System Requirements, iPad section on this page: (https://spacemap-go-help.meyersound.com/system-requirements/)
If the iPad is running iOS 15 or later, it may be the Privacy Settings of the iPad. See System Requirements, iPad section on this page: (https://spacemap-go-help.meyersound.com/system-requirements/)